# Troubleshoot issues with the Postman app

If you're having trouble with the Postman app, this guide covers some resources that can help you diagnose and fix the problem.

For questions about Postman beyond what's covered in this guide, see [Postman's Help Center](https://support.postman.com/hc/en-us) for answers to [frequently asked questions about the Postman app](https://support.postman.com/hc/en-us/categories/8180165300503-FAQs). Or, contact Postman product support if you need help resolving issues. To do this, visit the [Postman Support Center](https://www.postman.com/support/) and click **Submit a request**.

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  For troubleshooting issues with your Postman installation, see [Troubleshoot your Postman installation](/docs/getting-started/installation/installation-and-updates/#troubleshoot-your-postman-installation).
</Info>

## Locating Postman logs

Postman automatically captures log messages in the event something goes wrong with Postman. The logs include information about recent activity in the app and can be helpful when troubleshooting issues.

To access your logs for your operating system, open Postman and do the following:

* **macOS** - Click **View > Developer > View Logs in Finder**.
* **Windows** - Click **View > Developer > View Logs in Explorer**.
* **Linux** - Click **View > Developer > View Logs in File Manager**.

After locating your log file, attach it to your [Postman Support Center](https://www.postman.com/support/) request. This helps the support team troubleshoot your issue.

## Accessing the DevTools console

The DevTools console provides internal debugging entries for Postman that are useful in troubleshooting problems with the app.

To access the DevTools console logs in Postman, click **View > Developer > Show DevTools (Current View)**. In the DevTools window, click **Console** to access the app debug logs.

## Checking Postman's status

If Postman is experiencing issues, check [Postman Status](https://status.postman.com/), which lets you know if Postman is experiencing degraded performance, outages, or is undergoing maintenance.

## Hardware acceleration

Postman takes advantage of your computer's built-in graphics hardware to speed up the rendering of onscreen graphics. Sometimes your computer's specific GPU, drivers, or operating system can cause issues with hardware acceleration. If you see screen artifacts or other glitches, turning off hardware acceleration might solve the problem.

To activate or deactivate hardware acceleration in Postman:

* **macOS** - Click **Postman > Hardware Acceleration**.
* **Windows** or **Linux** - Click **Help > Hardware Acceleration**.

Restart Postman to apply the new setting.

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  Turning off hardware acceleration may affect performance or CPU usage.
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## Connection issues

If you're experiencing issues with your connection, such as data fetching or errors indicating that something went wrong, perform the following steps to try to resolve the issue:

1. Force close the Postman app in your operating system.
2. Relaunch the Postman desktop app.
3. In the task menu, click **Help > Clear Cache and Reload**.

If the problem persists, check your Postman account in the web app. If you have connection issues in the web app, turn off your VPN or any proxies, then connect to a different network.

If you're still unable to connect to Postman's servers, you can allowlist Postman's domains. For details, see [Use Postman behind a firewall](/docs/getting-started/installation/installation-and-updates/#use-postman-behind-a-firewall).

## Other issues

This guide specifically discusses troubleshooting issues with the Postman app. To troubleshoot other issues with Postman, see the following:

* To troubleshoot API requests, see [Troubleshooting requests](/docs/sending-requests/response-data/troubleshooting-api-requests/).
* For Postman Monitors troubleshooting, see [Troubleshooting monitors](/docs/monitoring-your-api/troubleshooting-monitors/).
* To troubleshoot Agent Mode, see [Agent Mode troubleshooting](/docs/agent-mode/troubleshoot/).
* To troubleshoot issues with Insights, see [Diagnose and troubleshoot Insights errors](/docs/insights/troubleshoot/overview/).
* For WebSocket requests, see [Troubleshoot WebSocket requests](/docs/sending-requests/websocket/troubleshoot-websocket-requests/).
* For Postman Vault, see [Troubleshoot vault secrets](/docs/sending-requests/postman-vault/troubleshoot-vault-secrets/).
* For proxy configurations in Postman, see [Troubleshooting proxy configurations](/docs/getting-started/installation/proxy/#troubleshooting-proxy-configurations).
* To troubleshoot Postman billing issues, see [Troubleshooting billing](/docs/reports/reports-overview/#troubleshooting).
* For DNS issues with custom domain-hosted API documentation, see [Troubleshoot DNS issues](/docs/publishing-your-api/custom-doc-domains/#troubleshoot-dns-issues).