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title: My credit card got declined
description: >-
You are experiencing one of the following issues You received an email
notification saying the payment failed since the credit card was declined.
Despite a s...
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## You are experiencing one of the following issues

* You received an email notification saying [the payment failed](#) since the credit card was declined.
* Despite a successful transaction, you see a [Something went wrong](#h_01HQ2QAH7CBSNCQQ4M5QDXEGQD) error message on the [billing page](https://go.postman.co/billing/overview).

## How to unblock yourself

### The payment failed

* Try again using the same card later, or try another card.
* Contact your credit card provider for further information.

## Something went wrong

Go to the [billing page](https://go.postman.co/billing/overview) > **Invoices** and confirm the invoice status. The error might be a temporary glitch.

Submit a [support request](https://support.postman.com/hc/en-us/requests/new/) if you're still experiencing issues after trying the options above. Make sure you provide the transaction details and the screenshots of the error message.

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Have more questions? [Submit a request](/help/submit-request)

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