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title: How to get logs from the Postman web app
description: >-
If you’re troubleshooting an issue with the Postman web app, our support team
might ask you to send us HAR files . It is a record of information exchanged
be...
-----

If you’re troubleshooting an issue with the Postman web app, our support team might ask you to send us **HAR files**. It is a record of information exchanged between you and Postman’s server.

* **Note:** The HAR files don’t contain data about the requests you execute in Postman. To view the detail of what happened when you sent a request, use the [Postman console](/docs/sending-requests/response-data/troubleshooting-api-requests/#debugging-in-the-console).

1. Open your browser and go to the Postman web app: [postman.com](https://postman.com)
2. Right-click anywhere and select **Inspect** .
3. Refresh your browser (Ctrl+R or ⌘+R). This will ensure all relevant network data is captured.
4. Go to the **Network** tab and check the box **Preserve log** .
5. Start recording network log.

* **Note:** If you see the red recording circle, it means that it already records. Make sure to stop recording first and then start the recording again.

6. Replicate the issue that requires troubleshooting.
7. Export the HAR files by selecting the downward arrow *Export HAR* …

*Before sending the HAR file to Postman, remove all personal data (including sensitive data) such as usernames, passwords, credit card numbers, and session cookies.*

You can use [Cloudflare’s HAR Sanitizer](https://har-sanitizer.pages.dev/) tool or do this manually.

#### **How to manually remove sensitive information**

* **Open** the .har file using a text editor (Notepad++, VS Code, Sublime).
* **Search for** keywords like:
  * password
  * Authorization
  * token
  * access\_token
  * cookie
* **Replace** sensitive values with **"***REDACTED***"**.
* **Save** the file with a new name like **myfile\_sanitized.har**.
* **Share only the sanitized file**, not the original!

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Have more questions? [Submit a request](/help/submit-request)

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