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title: My Postbot limit didn’t get updated
description: >-
You are experiencing one of the following issues I purchased Postbot, but my
Postbot limit didn’t get updated. What to expect Postbot can be purchased as
an ...
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## You are experiencing one of the following issues

I purchased Postbot, but my Postbot limit didn’t get updated.

## What to expect

Postbot can be purchased as an [add-on](/docs/billing/billing/#purchasing-add-on-products) and must be assigned to a user for the updated limit to take effect.

## Unblock yourself

* Go to [Product access](https://go.postman.co/settings/team/products-access)
* Select Postbot from the dropdown menu.
* Select **Add Members** to [add users to Postbot](/docs/administration/managing-your-team/manage-team-product-access/#manage-access-to-postbot).

If you are still facing this issue, please submit a support request with the following information in the request:

* Screenshot of the error message.
* The user's email address assigned to Postbot.

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Have more questions? [Submit a request](/help/submit-request)

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