***

title: I am seeing an error saying that my Postman account has been deactivated
description: >-
You are experiencing the following issue While signing into my Postman
account, I get the error: This account is deactivated. Enter a different email
or user...
----------

## You are experiencing the following issue

While signing into my Postman account, I get the error: *This account is deactivated. Enter a different email or username.*

## Reason

When enabling SCIM for your Postman team, your account may get deactivated in the SSO provider portal.

## Unblock yourself

### Okta is your SSO provider

* Contact your Postman team Admin to:
  * Reenable SCIM provisioning and ensure that **Deactivate users** is selected.
  * Remove the team member from the Postman application in Okta.
  * Add the team member back to the Postman application.

### You have another SSO provider

* If you were on a Postman Enterprise team before and using SSO to sign in, contact your Postman team Admin to  reactivate your account in the SSO provider portal or from the [Postman SCIM API](https://www.postman.com/postman/workspace/scim/overview) .

#### Instructions for reactivating an account via the Postman SCIM API

* Admins will need to use the [**Get all user resources**](https://www.postman.com/postman/postman-public-workspace/request/op0fml9/get-all-user-resources) endpoint to get the complete list of team users to get the SCIM user ID.

* **Note:** You can use the [filter](https://www.postman.com/postman/postman-public-workspace/example/12959542-7ae9c055-78f4-4c5d-a909-393a2d2d3c47) query parameter to filter by user email address.

* Use the [**Update a user**](https://www.postman.com/postman/postman-public-workspace/request/uqcho2e/update-a-user) endpoint to set the `active` property as `true` to reactivate the account.

***

Have more questions? [Submit a request](/help/submit-request)

***