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# I don't receive the password reset email

> You are experiencing the following issue I am trying to reset my password but I don't receive the password reset email. What to expect You may not receive ou...

## You are experiencing the following issue

I am trying to [reset my password](/help/faqs/account/how-to-reset-my-password) but I don't receive the password reset email.

## What to expect

You may not receive our reset password email if emails to the address bounced in the past. When this happens, our system will automatically add your email address to a bounce list. This is why our system doesn’t attempt to resend any email to your email address.

## Unblock yourself

* First, check your spam folder.
* Allowlist the email [noreply@notifications.getpostman.com](mailto:noreply@notifications.getpostman.com) in your email client, or domain policy. Then, try to reset your password again.

If this doesn't help you get the password reset email, [submit a support request](https://support.postman.com/hc/en-us/requests/new/).

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Have more questions? [Submit a request](/help/submit-request)

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