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title: I'm having trouble with the Desktop Agent
description: >-
You are experiencing one of the following issues The Desktop Agent keeps
running, but the application doesn't open. I am getting the error Desktop
Agent Unav...
-------------

## You are experiencing one of the following issues

* The Desktop Agent keeps running, but the application doesn't open.
* I am getting the error **Desktop Agent Unavailable** when I want to select Send.
* The Desktop Agent is disconnected.

## Unblock yourself

* In the Postman Web app, make sure you have selected the Desktop Agent.
* Make sure you have [downloaded the latest version of the Desktop Agent](https://www.postman.com/downloads/postman-agent/) and that it is running.
  * To do so, look for the Postman icon on your desktop's menu bar. The menu should show that the Desktop Agent is **connected** .
* If you're considering using the Desktop app, make sure you're downloading the correct file on the  [download page](https://www.postman.com/downloads/) . Select  **Download the App** .
* **Note:** You need the  [Desktop Agent](/docs/getting-started/installation/installation-and-updates/#installing-the-postman-desktop-agent)  to use the Postman Web app, which is different from the Postman Desktop app.
* If the **Desktop Agent** reads any error, select **Check for updates** > open the **Desktop agent** and refresh the web page.
* Ensure no VPN or proxy is in use that prevents connecting to Postman by [allowing all websockets required to work with the Postman application](/docs/getting-started/installation/installation-and-updates/#use-postman-behind-a-firewall) .
* **Note:** Try to reproduce the issue on a different network or device to help find the cause.
* Disable all browser plugins as a test to ensure they do not interfere with the agent connection.

## Things to note

* Chromium-based browsers like Google Chrome, Microsoft Edge, and Brave are preferred.
* Choose an Agent as per your API testing environment.
* The Desktop agent doesn't run behind a proxy.
* The Desktop agent listens to port 10533.

## Still need help?

[Submit a support request](https://support.postman.com/hc/en-us/requests/new/) and include the following information:

* Whether or not you can replicate the issue with another device.
* A copy of the Desktop agent logs.
  * To find them, go to the menu bar, select the **Desktop agent icon,** and then select **Developer** > **View logs**.
* A copy of your [HAR files](/help/faqs/troubleshooting/how-to-get-logs-from-the-postman-web-app) recorded while you are switching agents in the Web application.

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Have more questions? [Submit a request](/help/submit-request)

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