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title: I’m having trouble with the Interceptor
description: >-
You are experiencing one of the following issues The interceptor is
disconnected. I am having trouble intercepting cookies. My session is
interrupted. How to...
----------------------

## You are experiencing one of the following issues

* The interceptor is disconnected.
* I am having trouble intercepting cookies.
* My session is interrupted.

## How to unblock yourself

### The interceptor is disconnected

* Use Postman V11.20 or higher to include all the recent improvements we’ve made to the interceptor.
* Ensure your browser is up and running and your Postman application is open.
* Remove all the Interceptor dependencies and reinstall the Interceptor.
  1. Open Postman and go to View > Developer > **Show DevTools (Current View)** and enter **pm.interceptorInstaller.reset()**.
  2. Restart Postman, your browser, and [install the Interceptor](/docs/sending-requests/capturing-request-data/interceptor/#install-interceptor).

### Cookies aren’t captured

* Make sure the “Capture Cookies” checkbox in the app is selected.![Screenshot 2023-09-12 at 14.33.04.png](https://files.buildwithfern.com/postman.docs.buildwithfern.com/a63bfc04a64f3545b3a6c5df54907ea7fcdf7456e4c7a0a0473002c9995ce9c7/docs/assets/help/17460866391959.png)

### Interrupted session

* You can run an interceptor session in only one browser at a time. Initiating a session in another browser will automatically terminate the previous one.

## Still need help?

[Submit a support request](https://support.postman.com/hc/en-us/requests/new/) and include the following information:

* A screenshot of the interceptor connection status.
* Your Postman desktop app version (Gear icon > Settings > **About**).
* The Interceptor extension version.
* Your OS and OS version
* Your browser and browser version

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Have more questions? [Submit a request](/help/submit-request)

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