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title: Postman is stuck on the load screen
description: >-
You are experiencing one of the following issues Postman goes blank when
starting the app. You see screen artifacts or glitches. Postman repeatedly
crashes. ...
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## You are experiencing one of the following issues

* Postman goes blank when starting the app.
* You see screen artifacts or glitches.
* Postman repeatedly crashes.
* Postman is causing the “blue screen of death” on your laptop.
* The app fails to launch.

![74246e5e-3439-4d06-b825-d1db83ba085a.png](https://files.buildwithfern.com/postman.docs.buildwithfern.com/ccdf4a1bc7a6ed4ff2699fbf0344db01e60e893a425467142fdc9cdf5ea83817/docs/assets/help/4406010428439.png)

## How to unblock yourself

Try these troubleshooting workarounds to unblock yourself:

* Make sure you are using the [latest version of Postman](https://www.postman.com/downloads/) . If not, update your app to the latest version and then try to start the app again.
* If you can view and access the Postman menu (see screenshot below), [disable hardware acceleration](/docs/introduction/troubleshooting-inapp/#hardware-acceleration) in the Postman menu in macOS or the Help menu in Windows or Linux . ![Screenshot\_2021-10-01\_at\_11.13.12.png](https://files.buildwithfern.com/postman.docs.buildwithfern.com/cb575aa9fbf31672056ab9b8041a528ff50a22016b06458c24867573c68ac09c/docs/assets/help/4409818299927.png)

If the Postman menu noted above is unavailable, there might be one of these events making it unavailable:

* You're using a version of the Postman app that is lower than v8.6.0 (the ability to disable hardware acceleration from the Postman menu is only available in v8.6.0 or higher).
* The issue causing the app to be stuck on the load screen also makes it impossible for you to see the Postman menu.

In either case, you can try to [disable hardware acceleration from your GPU Software](https://github.com/postmanlabs/postman-app-support/issues/4594#issuecomment-391601621) or run the following command in your command line: *setx POSTMAN\_DISABLE\_GPU "true" /m*

* [Remove Postman’s local data](/help/faqs/troubleshooting/how-to-remove-local-data) .

If you’re still facing this issue after updating Postman, disabling hardware acceleration and removing Postman’s local data, please [submit a support request](https://support.postman.com/hc/en-us/requests/new/) with the following information in the request:

* Indicate exactly which steps you’ve already tried.
* Share your [app logs](/help/faqs/troubleshooting/how-to-get-logs-from-the-postman-desktop-app) .

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Have more questions? [Submit a request](/help/submit-request)

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