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title: Unable to load data
description: >-
You are experiencing the following issue Your workspace cannot be loaded and
you are encountering one of these error messages: Unable to load data You are
of...
-----

## You are experiencing the following issue

Your workspace cannot be loaded and you are encountering one of these error messages:

* *Unable to load data*
* *You are offline*
* *Unable to fetch data*

## What to expect

Communication with Postman servers can only happen successfully through secure WebSockets. If those are not in use, the system considers you offline.

## How to unblock yourself

* Verify your access to the [Postman web app](http://go.postman.co/).
  * [Remove local data](/help/faqs/troubleshooting/how-to-remove-local-data) if you're unable to reproduce the issue on the Postman web app.
* Try switching to a different network. If you are using the Postman app, a VPN or proxy on your computer might be enabled, preventing access to Postman services.
  * Contact your IT team and request that they configure the network firewall to permit [WebSocket connections for Postman](/docs/getting-started/installation/installation-and-updates/#use-postman-behind-a-firewall).
* Sign out of the Postman app and then sign back in.
* **Note:** If you're [using Postman locally](/help/faqs/postman-configuration/can-i-use-postman-locally) without signing in to a Postman account, export your data before signing out because signing out will completely delete your local data.
* Contact your Internet service provider (ISP) to verify if there's an internet outage in your area.

If you’re still facing this issue after trying the troubleshooting options outlined above, [submit a support request](https://support.postman.com/hc/en-us/requests/new/) and include the following information:

* The troubleshooting steps you've already tried.
* Whether or not you can use the [Postman Web app](https://go.postman.co/home).
* A screenshot or a screen recording of the issue.
* A copy of your [app logs](/help/faqs/troubleshooting/how-to-get-logs-from-the-postman-desktop-app) if you experience the issue on the Postman desktop app.
* A copy of your [HAR files](/help/faqs/troubleshooting/how-to-get-logs-from-the-postman-web-app) if you experience the issue on the Postman web app.

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Have more questions? [Submit a request](/help/submit-request)

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