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title: Fixing ETIMEDOUT error
description: >-
You’re experiencing the following issue I am seeing an ETIMEDOUT error when:
Sending a request in Postman Sending a request in Newman Monitoring an API
What ...
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## You’re experiencing the following issue

I am seeing an ETIMEDOUT error when:

* Sending a request in Postman
* Sending a request in Newman
* Monitoring an API

## What to expect

* The **ETIMEDOUT** error means that the request took more time than the webserver configuration allows  and the connection has been closed by the server.
* Connection-related issues often relate to a networking issue caused by a Virtual Private Network (VPN) that in some cases is required by some API services or, in other cases, prevents you to reach an API service.

## Unblock yourself

* If the endpoint is public, try to switch off your VPN .
* Go to the API documentation of the service you’re trying to reach and check if the API requires you to be behind a VPN . If a VPN is required, make sure that your VPN is turned on.
* Send the request using a different network.   If the request doesn’t return the error , it is likely that your IP address is blocked by the server or that the issue is due to your network.
* If you are unable to reach the service using a different network, reach out to the service provider.

If you are still facing this issue after following the steps in the Unblock yourself section, [submit a support request](https://support.postman.com/hc/en-us/requests/new/) and attach a screenshot of the output for your operating system’s command prompt or terminal after you type in *ping “*[*URL.com*](http://url.com/)*”.*

* **Note:** Pinging the service will help us debug the issue further and figure out whether it’s a network or server-related error.

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Have more questions? [Submit a request](/help/submit-request)

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