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title: I’m having trouble accessing my team with SSO
description: >-
You are experiencing one of the following issues Your organization has single
sign-on (SSO) set up, but you or another user of your organization can't sign
i...
----

## You are experiencing one of the following issues

* Your organization has single sign-on (SSO) set up, but you or another user of your organization can't sign in to your team.

* **Note:** SSO is only available in the Postman Enterprise plans. You can see all Postman plans [here](https://www.postman.com/pricing/) .

* You have set up SSO, but you're getting the error **Unable to sign in** when signing in by SSO.

* You see an error mentioning that the email and password or the username and password combination didn't work.

## How to unblock yourself

Below are three common causes for SSO access issues, along with recommendations for unblocking the issue.

#### The RelayState has not been set up in your SSO configuration

* Check your [SSO configuration](/docs/administration/sso/admin-sso/) to make sure the RelayState is set up correctly.
  * To learn how to set it correctly, refer to this section in the Postman Learning Center: [Managing team logins](/docs/administration/sso/admin-sso/#managing-team-logins).

#### The authentication certificate is invalid

* Try re-uploading your authentication certificate from your identity provider in your SSO configuration page > X.509 Certificate.
  * To learn how to configure SSO for your team, refer to this section in the Postman Learning Center: [Configuring single-sign-on](/docs/administration/sso/admin-sso/#configuring-single-sign-on).

#### You had a Postman account before joining an SSO-enabled team

* If you see the warning yellow message  *Link your account* , it is because you signed in with SSO for the first time with an existing Postman account . This is a n extra security step that requires you to enter your Postman password to link your existing Postman account.
  * Make sure you enter the password associated with your existing Postman account and **not your SSO password** .

* **Note:** If you do not recall the Postman password when prompted for that extra step to link it, [reset your password](https://identity.getpostman.com/trouble-signing-in) .

### Issue Not Resolved?

Please [submit a support request](https://support.postman.com/hc/en-us/requests/new/) with the following information:

* The request trace ID.
* [A HAR file](/help/faqs/troubleshooting/how-to-get-logs-from-the-postman-web-app)
* A screenshot of your authentication page: **Team Settings** > **Authentication** > **Edit Authentication** .
* A screenshot of your settings on your IDP.

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Have more questions? [Submit a request](/help/submit-request)

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