> For clean Markdown content of this page, append .md to this URL. For the complete documentation index, see https://learning.postman.com/llms.txt. # Help ## Docs - [FAQs](https://learning.postman.com/help/faqs/overview.md): Find answers to frequently asked questions about Postman. - [Is Postbot usage limited?](https://learning.postman.com/help/faqs/postbot/is-postbot-usage-limited.md): Postbot is free to try on all Postman plans . Monthly usage is limited to 50 activities per user. You can view your usage limits in your Resource usage dashb... - [How to assign Postbot to team members](https://learning.postman.com/help/faqs/postbot/how-to-assign-postbot-to-team-members.md): An invitation email will be sent to the user you assigned the add-on to. After purchasing the Postbot add-on , add users to it with the following steps: Go t... - [Can I run the Postman Desktop app on VDI/ VM?](https://learning.postman.com/help/faqs/postman-app/can-i-run-the-postman-desktop-app-on-vdi-vm.md): Yes, the Postman Desktop app works fine on VDI or VM. It is also available as an MSI package for Windows, which supports system-wide installation and additio... - [What to expect from the end-of-life of old Postman versions?](https://learning.postman.com/help/faqs/postman-app/what-to-expect-from-the-end-of-life-of-old-postman-versions.md): Older versions of Postman will become obsolete on October 31, 2023. For a secure and uninterrupted Postman experience, we highly recommend upgrading to a sup... - [How to access your Postman support requests](https://learning.postman.com/help/faqs/account/how-to-access-your-postman-support-requests.md): You can retrieve your Postman support request history by going to My Requests . Note: You'll be redirected to the Postman authentication page if you’re not s... - [Why do I have to sign in every day to Postman?](https://learning.postman.com/help/faqs/account/why-do-i-have-to-sign-in-every-day-to-postman.md): If you are frequently asked to sign in, it's possible that your organization has established a custom time limit for team sessions, requiring you to sign in ... - [How to delete my Postman account](https://learning.postman.com/help/faqs/account/how-to-delete-my-postman-account.md): You can delete your account from your Accounts Settings and select Delete Account . Note: Once you delete your account, it is no longer accessible to you or ... - [How to merge two accounts](https://learning.postman.com/help/faqs/account/how-to-merge-two-accounts.md): There isn't a seamless way to merge two individual Postman accounts yet. This help center article will walk you through two workarounds to achieve this. Upda... - [How to deactivate the password authentication method](https://learning.postman.com/help/faqs/account/how-to-deactivate-the-password-authentication-method.md): Go to Team Settings > Authentication . Toggle off the Postman Password option. Notes: Deactivating the Postman password authentication method applies to the ... - [How to delete my account data](https://learning.postman.com/help/faqs/account/how-to-delete-my-account-data.md): Deleting your account data requires you to delete your Postman account . Note: Data deletion is a self-serve process. The only personal data required to crea... - [How to unsubscribe from Postman emails](https://learning.postman.com/help/faqs/account/how-to-unsubscribe-from-postman-emails.md): To unsubscribe from Postman emails, select Unsubscribe in the email footer. You’ll be able to select the type of content you want to stop receiving. Note: Th... - [How to reset my password](https://learning.postman.com/help/faqs/account/how-to-reset-my-password.md): If you want to change your password, you can reset it in your Account Settings . If you've forgotten your password, you can reset it on the Postman trouble s... - [How to turn on two-factor authentication](https://learning.postman.com/help/faqs/account/how-to-turn-on-two-factor-authentication.md): Two-factor authentication (2FA) is available for all Postman users. Refer to the steps on how to set up two-factor authentication here . - [How to remove Google authentication](https://learning.postman.com/help/faqs/account/how-to-remove-google-authentication.md): Enterprise plans Note: Disabling the Google authentication method is only available to Postman Enterprise teams . Go to Team Settings > Authentication . Togg... - [How to merge two teams](https://learning.postman.com/help/faqs/teams/how-to-merge-two-teams.md): This article will walk you through the current best practice for migrating data between teams if you want to consolidate one or more Postman teams into a sin... - [How do I assign collection roles to team members](https://learning.postman.com/help/faqs/teams/how-do-i-assign-collection-roles-to-team-members.md): How to assign collection roles Go to the Team Workspace where the collection is located. Select the collection in the left sidebar. Hover on the collection a... - [How to set up Postman with Okta](https://learning.postman.com/help/faqs/teams/how-to-set-up-postman-with-okta.md): SSO with Okta is available with Postman Enterprise plans. To configure SSO with Okta, you can use the available Postman app in Okta or create a custom SAML a... - [How do I remove indexed Postman content from Google?](https://learning.postman.com/help/faqs/collections-and-workspaces/how-do-i-remove-indexed-postman-content-from-google.md): If you have unpublished your documentation or a workspace, but it is still shown in the Google Search results, Google has indexed your content published with... - [How to find the ID of an element in Postman](https://learning.postman.com/help/faqs/collections-and-workspaces/how-to-find-the-id-of-an-element-in-postman.md): Notes: A Postman element can be an HTTP request , a WebSocket request , a gRPC request , a collection , an environment , a workspace , an API documentation ,... - [How to restore a deleted collection](https://learning.postman.com/help/faqs/collections-and-workspaces/how-to-restore-a-deleted-collection.md): If you delete a collection and want to recover it, go to the trash . Then, hover over the collection you want to restore and select the arrow restore icon ... - [How to restore deleted folders](https://learning.postman.com/help/faqs/collections-and-workspaces/how-to-restore-deleted-folders.md): Currently, only deleted collections can be recovered from the trash , not folders or requests. You have a Postman Basic, Professional, or Enterprise plan You... - [How to recover a collection that was moved to another workspace](https://learning.postman.com/help/faqs/collections-and-workspaces/how-to-recover-a-collection-that-was-moved-to-another-workspace.md): If you have moved a collection from a workspace , follow the instructions below: Click on your profile icon in the top right corner. Choose 'View Profile ' T... - [How to dynamically set the initial value for a variable](https://learning.postman.com/help/faqs/sending-requests/how-to-dynamically-set-the-initial-value-for-a-variable.md): Using the Postman API , you can modify the initial value of a variable from a script. This article explains how to use the endpoint Replace an environment's ... - [How to persist variable values](https://learning.postman.com/help/faqs/sending-requests/how-to-persist-variable-values.md): Persisting variable values will replace initial values with current values. Note: To enhance the privacy of your environment variable data, the automatically... - [How to dynamically update multiple requests](https://learning.postman.com/help/faqs/sending-requests/how-to-dynamically-update-multiple-requests.md): You can leverage Postman’s Find and replace feature to achieve this. This will help you replace text or values of all requests at a time . You can select to ... - [How to add a proxy to the operating system](https://learning.postman.com/help/faqs/sending-requests/how-to-add-a-proxy-to-the-operating-system.md): If your network requires a proxy to send a request, enable the system proxy option in Postman and make sure the proxy is configured for your operating system... - [I'm experiencing a long response time](https://learning.postman.com/help/faqs/sending-requests/im-experiencing-a-long-response-time.md): You are experiencing one of the following issues When you send a request, the application freezes or is stuck on the Sending Request screen. It takes a long ... - [How to install Newman](https://learning.postman.com/help/faqs/sending-requests/how-to-install-newman.md): If you have npm installed, run this command in your command-line interface (CLI) npm install -g newman If you don’t have npm installed, Download and install ... - [How to use cookies in scripts](https://learning.postman.com/help/faqs/sending-requests/how-to-use-cookies-in-scripts.md): Postman stores cookies inside a Cookie Manager and the stored cookies can be accessed when writing scripts in Postman. The access to cookies inside scripts i... - [How to save a response as a variable and reuse it for another API call](https://learning.postman.com/help/faqs/sending-requests/how-to-save-a-response-as-a-variable-and-reuse-it-for-another-api-call.md): You can achieve this using Postman’s JavaScript APIs in your request scripts . The pm object provides most of the functionality for testing your request and ... - [My Postbot limit didn’t get updated](https://learning.postman.com/help/faqs/troubleshooting/my-postbot-limit-didnt-get-updated.md): You are experiencing one of the following issues I purchased Postbot, but my Postbot limit didn’t get updated. What to expect Postbot can be purchased as an ... - [I lost my data after migrating from the Scratch Pad](https://learning.postman.com/help/faqs/troubleshooting/i-lost-my-data-after-migrating-from-the-scratch-pad.md): You are experiencing one of the following issues I’m unable to see collections and any of my data after moving from the Scratch Pad to the lightweight API cl... - [How to remove local data](https://learning.postman.com/help/faqs/troubleshooting/how-to-remove-local-data.md): If you're trying to remove your local data to resolve an issue with the Postman Desktop app , first make sure your work is synced to your Postman account bef... - [How to open my logs directory](https://learning.postman.com/help/faqs/troubleshooting/how-to-open-my-logs-directory.md): Logs for the Postman app can be found in the following directories, depending on your operating system. macOS Copy this path ~/Library/Application Support/Po... - [How to get logs from the Postman web app](https://learning.postman.com/help/faqs/troubleshooting/how-to-get-logs-from-the-postman-web-app.md): If you’re troubleshooting an issue with the Postman web app, our support team might ask you to send us HAR files . It is a record of information exchanged be... - [How to get logs from the Postman Desktop app](https://learning.postman.com/help/faqs/troubleshooting/how-to-get-logs-from-the-postman-desktop-app.md): If you’re troubleshooting an issue with the Postman Desktop app, our support team might ask you to send us any of the following information: Application logs... - [Can I limit visibility on Postman documentation?](https://learning.postman.com/help/faqs/documenting-an-api/can-i-limit-visibility-on-postman-documentation.md): Here are different options for limiting the visibility of your documentation if you want to make it accessible but don't want to make it public. Internal Wor... - [How to stop making my collection public](https://learning.postman.com/help/faqs/documenting-an-api/how-to-stop-making-my-collection-public.md): This article helps you achieve one of the following options: Unpublish a published collection Change the visibility of a public workspace Remove a public lin... - [How often do the view counts get updated on the API network?](https://learning.postman.com/help/faqs/documenting-an-api/how-often-do-the-view-counts-get-updated-on-the-api-network.md): The view counts on Postman API Network are updated daily. If you believe the view count is not correctly displayed, check back after 24 hours. - [Is published documentation searchable in Google and other search engines?](https://learning.postman.com/help/faqs/documenting-an-api/is-published-documentation-searchable-in-google-and-other-search-engines.md): Yes, published documentation is indexed, and appears in search results. Note : At the moment, there isn’t a way to turn off indexing or restrict access to pu... - [Can I use my gRPC mock server outside of Postman?](https://learning.postman.com/help/faqs/postman-configuration/can-i-use-my-grpc-mock-server-outside-of-postman.md): Yes, you can use the gRPC mock servers outside Postman. There are no limitations on where the request is sent from. Note: The client you are using to send th... - [Can I install Postman using an MSI or PKG package?](https://learning.postman.com/help/faqs/postman-configuration/can-i-install-postman-using-an-msi-or-pkg-package.md): Yes, Postman is available as an MSI package for Windows and PKG package for macOS . It supports silent installation, system-wide installation, and additional... - [What IP ranges does Postman use to send requests?](https://learning.postman.com/help/faqs/postman-configuration/what-ip-ranges-does-postman-use-to-send-requests.md): The Postman desktop app Requests are sent locally from your laptop or workstation. The IPs used to send your requests are the ones in your internal network s... - [How to access export audit logs](https://learning.postman.com/help/faqs/postman-configuration/how-to-access-export-audit-logs.md): Audit logs are available for Postman Enterprise plans: Audit Logs are available for 180 days Note: If you don’t know your plan, go to the Billing Overview . ... - [What to expect from the deprecated versions of Postman Desktop app v7 and v8?](https://learning.postman.com/help/faqs/postman-configuration/what-to-expect-from-the-deprecated-versions-of-postman-desktop-app-v7-and-v8.md): The Postman Desktop apps v7 and v8 are deprecated. Note: Keeping Postman updated with the latest version allows you to have the latest security features and ... - [How to connect Postman to a database](https://learning.postman.com/help/faqs/postman-configuration/how-to-connect-postman-to-a-database.md): This article provides instructions on how to connect Postman to MySQL and PostgreSQL. Connect Postman to MySQL Use Node and xmysql to set up a REST API. Conn... - [Can I use Postman locally?](https://learning.postman.com/help/faqs/postman-configuration/can-i-use-postman-locally.md): Postman is a cloud-based product that syncs your work when you're signed in to your account. If this doesn't meet your organization's requirements, you might... - [How to submit a feature request](https://learning.postman.com/help/faqs/contributing-to-postman/how-to-submit-a-feature-request.md): Go to github.com/postmanlabs/postman-app-support/issues. Sign in to your GitHub account if you haven’t already. Search the issue tracker to check if the feat... - [Postman AI Resources](https://learning.postman.com/help/faqs/security-and-compliance/postman-ai-resources.md): Postman-owned resources to help address common questions related to Postman AI. Postman AI Terms Sub-Processor List | Postman Postman privacy policy Postman ... - [What data does Postman collect?](https://learning.postman.com/help/faqs/security-and-compliance/what-data-does-postman-collect.md): All the information about how we collect, use, and share information about you can be found in our Privacy Policy . The policy is kept up to date and covers ... - [Can I use Postman for commercial use?](https://learning.postman.com/help/faqs/security-and-compliance/can-i-use-postman-for-commercial-use.md): Yes. There are no restrictions on using the Postman API Platform for your company, business, or any commercial use. However, for any of Postman, you must sti... - [Protect Your Information from Credential Stuffing Attacks](https://learning.postman.com/help/faqs/security-and-compliance/protect-your-information-from-credential-stuffing-attacks.md): What is “credential stuffing”? Over the last several decades, we have seen many high-profile data breaches, many of which have involved the theft of login ac... - [How to play Postman: API-First Journey](https://learning.postman.com/help/faqs/postman-game/how-to-play-postman-api-first-journey.md): Where can I play Postman: API-First Journey? This mobile game by Postman is available to play on the App Store and Google Play. What is the objective of the ... - [Resolve Issues](https://learning.postman.com/help/resolve-issues/overview.md): Get help with common issues and unexpected behavior in Postman. - [I can't use Postbot](https://learning.postman.com/help/resolve-issues/postbot/i-cant-use-postbot.md): You are experiencing the following issues I can’t find Postbot in my Postman account. How can I request an Admin to enable Postbot for the team? What to expe... - [I am having trouble adding a favicon](https://learning.postman.com/help/resolve-issues/documenting-an-api/i-am-having-trouble-adding-a-favicon.md): The favicon is the icon displayed on the browser tab of your team's published documentation site. To upload a favicon, edit your team profile in Team Setting... - [I’m having trouble adding a custom domain](https://learning.postman.com/help/resolve-issues/documenting-an-api/im-having-trouble-adding-a-custom-domain.md): Custom domain problems usually occur because of incorrect setup. Be sure to review the custom domain setup documentation if you haven't done so yet. If issue... - [How to delete uploaded files in tests and requests?](https://learning.postman.com/help/resolve-issues/postman-app/how-to-delete-uploaded-files-in-tests-and-requests.md): Note: Your Postman plan gives you a limited amount of storage space you can use for uploaded test data files . Your plan also gives you a limited number of r... - [I lost my environment variables after migrating from the Scratch Pad](https://learning.postman.com/help/resolve-issues/postman-app/i-lost-my-environment-variables-after-migrating-from-the-scratch-pad.md): You are experiencing one of the following issues I have moved from the Scratch Pad to the lightweight API Client and can’t see my environment variables. I ha... - [I lost my requests after migrating from the Scratch Pad](https://learning.postman.com/help/resolve-issues/postman-app/i-lost-my-requests-after-migrating-from-the-scratch-pad.md): You are experiencing one of the following issues I have moved from the Scratch Pad to the lightweight API client , and I can’t see my requests . My requests ... - [No requests captured error while capturing Proxy](https://learning.postman.com/help/resolve-issues/postman-app/no-requests-captured-error-while-capturing-proxy.md): You’re experiencing one of the following issues I see the error No requests captured . My requests aren’t being captured, although I configured a proxy on a ... - [I am having trouble adding client certificates](https://learning.postman.com/help/resolve-issues/postman-app/i-am-having-trouble-adding-client-certificates.md): You are experiencing one of the following issues I am getting self signed certificate in certificate chain error I am getting OPENSSL_internal error Unblock ... - [I am seeing the error Request not found or Collection not found](https://learning.postman.com/help/resolve-issues/postman-app/i-am-seeing-the-error-request-not-found-or-collection-not-found.md): You are experiencing the following issue I am getting the error message Request not found or Collection not found . Why? This error usually indicates an issu... - [Unable to load data](https://learning.postman.com/help/resolve-issues/postman-app/unable-to-load-data.md): You are experiencing the following issue Your workspace cannot be loaded and you are encountering one of these error messages: Unable to load data You are of... - [I'm having trouble with the Desktop Agent](https://learning.postman.com/help/resolve-issues/postman-app/im-having-trouble-with-the-desktop-agent.md): You are experiencing one of the following issues The Desktop Agent keeps running, but the application doesn't open. I am getting the error Desktop Agent Unav... - [My Monitor is not using variables](https://learning.postman.com/help/resolve-issues/postman-app/my-monitor-is-not-using-variables.md): You are experiencing one of the following issues My Postman monitor is not using the current values of variables. My variable values don't get updated during... - [Postman is stuck on the load screen](https://learning.postman.com/help/resolve-issues/postman-app/postman-is-stuck-on-the-load-screen.md): You are experiencing one of the following issues Postman goes blank when starting the app. You see screen artifacts or glitches. Postman repeatedly crashes. ... - [I’m having trouble with the Interceptor](https://learning.postman.com/help/resolve-issues/postman-app/im-having-trouble-with-the-interceptor.md): You are experiencing one of the following issues The interceptor is disconnected. I am having trouble intercepting cookies. My session is interrupted. How to... - [Troubleshooting steps for Postman desktop issues](https://learning.postman.com/help/resolve-issues/postman-app/troubleshooting-steps-for-postman-desktop-issues.md): You are experiencing one of the following issues I am having trouble installing or opening the Postman desktop app. I see a modal displaying the error " Coul... - [I am having trouble running my monitor](https://learning.postman.com/help/resolve-issues/postman-app/i-am-having-trouble-running-my-monitor.md): You are experiencing the following issue You're seeing failures in your Monitor Summary , although all your tests have passed: Error: callback timed out Erro... - [Requests to my mock servers aren't returning the expected response](https://learning.postman.com/help/resolve-issues/postman-app/requests-to-my-mock-servers-arent-returning-the-expected-response.md): You are experiencing one of the following issues I am receiving the error mockRequestNotFoundError . I am receiving the error invalidCredentialsError . How t... - [I can't see my collections list](https://learning.postman.com/help/resolve-issues/postman-app/i-cant-see-my-collections-list.md): You may be experiencing one of the following: The left sidebar is collapsed and your collections are no longer visible. You can’t see your collections list in your workspace. - [I receive an ECONNREFUSED error](https://learning.postman.com/help/resolve-issues/sending-requests/i-receive-an-econnrefused-error.md): You are experiencing the following issue I see an ECONREFUSED error when: Sending a request in Postman Sending a request in Newman Running requests using the... - [Fixing an ECONNRESET error](https://learning.postman.com/help/resolve-issues/sending-requests/fixing-an-econnreset-error.md): You are experiencing the following issue I am seeing an ECONNRESET error when: Sending a request in Postman Sending a request in Newman Running requests usin... - [Fixing a 404 Not Found error response](https://learning.postman.com/help/resolve-issues/sending-requests/fixing-a-404-not-found-error-response.md): You are experiencing the following issue After sending a request, the response results in a 404 Not Found error . What to expect A 404 Not Found is an HTTP s... - [Fixing ETIMEDOUT error](https://learning.postman.com/help/resolve-issues/sending-requests/fixing-etimedout-error.md): You’re experiencing the following issue I am seeing an ETIMEDOUT error when: Sending a request in Postman Sending a request in Newman Monitoring an API What ... - [Fixing a 500 internal server error response](https://learning.postman.com/help/resolve-issues/sending-requests/fixing-a-500-internal-server-error-response.md): You are experiencing the following issue After sending a request, the response results in the error 500 Internal Server Error. What to expect A 500 Internal ... - [Fixing a 400 bad request error](https://learning.postman.com/help/resolve-issues/sending-requests/fixing-a-400-bad-request-error.md): You are experiencing one of the following issues After sending a request, the response results in the error 400 Bad Request. What to expect A 400 Internal Se... - [Fixing the error Client network socket disconnected before secure TLS connection was established](https://learning.postman.com/help/resolve-issues/sending-requests/fixing-the-error-client-network-socket-disconnected-before-secure-tls.md): You are experiencing the following issue The request I sent in Postman returns the error Client network socket disconnected before secure TLS connection was ... - [Fixing a 401 Unauthorized response error](https://learning.postman.com/help/resolve-issues/sending-requests/fixing-a-401-unauthorized-response-error.md): You are experiencing the following issue After sending a request, the response results in the error 401 Unauthorized What to expect 401 Unauthorized response... - [Receiving 401 Response trying to add user with Postman API](https://learning.postman.com/help/resolve-issues/sending-requests/receiving-401-response-trying-to-add-user-with-postman-api.md): You are experiencing the following issue You are using a POST request https://api.getpostman.com/scim/v2/Users , and the response returns the following error... - [I am having trouble sending requests](https://learning.postman.com/help/resolve-issues/sending-requests/i-am-having-trouble-sending-requests.md): You are experiencing one of the following issues I can't send any requests through Postman. My network requires a proxy. I can't send any requests through Po... - [Fixing a CORS error](https://learning.postman.com/help/resolve-issues/sending-requests/fixing-a-cors-error.md): You are seeing one of the following errors while sending requests CORS Error: The request is blocked because of the Cross-Origin Resource Sharing ( CORS ) po... - [I am receiving a rate limit error](https://learning.postman.com/help/resolve-issues/sending-requests/i-am-receiving-a-rate-limit-error.md): I am getting a 429 too many requests error Postman API access is limited to 300 requests per minute . This error means that you have hit this maximum rate li... - [My request is redirected to a GET request](https://learning.postman.com/help/resolve-issues/sending-requests/my-request-is-redirected-to-a-get-request.md): You are experiencing one of the following issues All your requests are sent as GET requests, regardless of the HTTP method you select. When a redirect occurs... - [I get the error “You’ve exhausted all available runs”](https://learning.postman.com/help/resolve-issues/collections-and-workspaces/i-get-the-error-youve-exhausted-all-available-runs.md): You are experiencing one of the following issues I receive the “You’ve exhausted all available runs” error when I run a Postman collection. What to expect Po... - [I can’t see my mock server logs history](https://learning.postman.com/help/resolve-issues/collections-and-workspaces/i-cant-see-my-mock-server-logs-history.md): You are experiencing the following issue I’m trying to see my older mock server logs in the history , but I can’t see older requests. What to expect Your moc... - [I am having trouble submitting a pull request from my workspace](https://learning.postman.com/help/resolve-issues/collections-and-workspaces/i-am-having-trouble-submitting-a-pull-request-from-my-workspace.md): You are experiencing the following issue I have forked a collection from a Workspace to my Internal Workspace. When creating a pull request from my forked co... - [I lost my Postman data](https://learning.postman.com/help/resolve-issues/collections-and-workspaces/i-lost-my-postman-data.md): Note: The Scratch Pad has officially reached its end of life as of September 2023 . If you can't see your data, make sure you're using the latest Postman ver... - [I lost my environment](https://learning.postman.com/help/resolve-issues/collections-and-workspaces/i-lost-my-environment.md): I have accidentally deleted an environment Environments are not recoverable from the trash once deleted due to security purposes. If you have removed an Envi... - [Fixing "Something went wrong" error](https://learning.postman.com/help/resolve-issues/teams/fixing-something-went-wrong-error.md): You are experiencing one of the following issues You see the 'Something went wrong' error when launching Postman or after performing a specific action. Postm... - [I am locked out of using the latest version of Postman](https://learning.postman.com/help/resolve-issues/teams/i-am-locked-out-of-using-the-latest-version-of-postman.md): You are experiencing the following issue You’re getting the error “Your team only supports Postman v10” when trying to access Postman. What to expect Enterpr... - [I'm having trouble accepting the invite to join my team](https://learning.postman.com/help/resolve-issues/teams/im-having-trouble-accepting-the-invite-to-join-my-team.md): You are experiencing one of the following issues I have received an invite link to join my team but the invite link throws the error Sorry! You seem to have ... - [I can't enable SCIM provisioning for my team](https://learning.postman.com/help/resolve-issues/teams/i-cant-enable-scim-provisioning-for-my-team.md): I'm experiencing the following issues When I go to Team Settings > Authentication , I don't see any option to generate a SCIM API Key. What to expect SCIM Pr... - [I'm having trouble joining my team](https://learning.postman.com/help/resolve-issues/teams/im-having-trouble-joining-my-team.md): You are experiencing one of the following issues I get the error Unable to join the team I get an invalid or expired invite code error I get the error Unable... - [I’m having trouble accessing my team with SSO](https://learning.postman.com/help/resolve-issues/teams/im-having-trouble-accessing-my-team-with-sso.md): You are experiencing one of the following issues Your organization has single sign-on (SSO) set up, but you or another user of your organization can't sign i... - [I can't update my email for SSO](https://learning.postman.com/help/resolve-issues/account/i-cant-update-my-email-for-sso.md): You are experiencing one of the following issues My email used for SSO authentication has changed, and I can't sign in . My email used for SSO authentication... - [I am seeing an error saying that my Postman account has been deactivated](https://learning.postman.com/help/resolve-issues/account/i-am-seeing-an-error-saying-that-my-postman-account-has-been-deactivated.md): You are experiencing the following issue While signing into my Postman account, I get the error: This account is deactivated. Enter a different email or user... - [Seeing a JIT error when trying to access my team with SSO](https://learning.postman.com/help/resolve-issues/account/seeing-a-jit-error-when-trying-to-access-my-team-with-sso.md): You are experiencing the following issue I see the following error when trying to join my Postman team: You need to be invited to join the team as JIT. Provi... - [I don't receive the password reset email](https://learning.postman.com/help/resolve-issues/account/i-dont-receive-the-password-reset-email.md): You are experiencing the following issue I am trying to reset my password but I don't receive the password reset email. What to expect You may not receive ou... - [I forgot my username](https://learning.postman.com/help/resolve-issues/account/i-forgot-my-username.md): You are experiencing one of the following issues I forgot my username and I'm unable to access my Postman account. I signed in to my Postman account and I wa... - [I'm not receiving the verification email](https://learning.postman.com/help/resolve-issues/account/im-not-receiving-the-verification-email.md): You are experiencing one of the following issues I'm unable to verify my Postman account. I did not receive the Postman account verification email. I am not ... - [My session has expired](https://learning.postman.com/help/resolve-issues/account/my-session-has-expired.md): Note: If your current session has expired due to time, try to sign in again to the Postman desktop app or the Postman web app . Make sure you check the optio... - [Fixing the error that username's been taken](https://learning.postman.com/help/resolve-issues/account/fixing-the-error-that-usernames-been-taken.md): You are experiencing the following issue When creating an account, an error says: That username’s been taken How to unblock yourself The error means that the... - [I am having trouble accessing my Postman account](https://learning.postman.com/help/resolve-issues/account/i-am-having-trouble-accessing-my-postman-account.md): You are experiencing one of the following issues I am trying to reset my password, but I don’t receive the password reset email I need to make a payment, but... - [Billing and Payment](https://learning.postman.com/help/billing-and-payment/overview.md): Get help with billing, subscriptions, and payments. - [AI Credits FAQ](https://learning.postman.com/help/billing-and-payment/general/ai-credits-faq.md): What is Postman AI? Postman AI brings intelligent automation directly into your API workflows. It helps you design, debug, test, and document APIs faster by ... - [How to stop auto-renewal for your Postman subscription](https://learning.postman.com/help/billing-and-payment/general/how-to-stop-auto-renewal-for-your-postman-subscription.md): Go to the Billing Dashboard . Select Cancel plan at the bottom. Note: Only members with the Billing or Super Admin role can perform this action. - [What is Auto-flex?](https://learning.postman.com/help/billing-and-payment/general/what-is-auto-flex.md): Auto-Flex is a flexible billing feature that allows your team to add more members or add-on seats without paying upfront. You’ll only be billed for these add... - [How to become a Postman partner](https://learning.postman.com/help/billing-and-payment/general/how-to-become-a-postman-partner.md): Visit the Postman partner program page. Fill out the application form. Our team will review your application and get in touch with you. - [How to get copies of an invoice](https://learning.postman.com/help/billing-and-payment/general/how-to-get-copies-of-an-invoice.md): Team members with the Billing role can download invoices directly from the Invoices tab in their billing dashboard . Invoice links are also emailed to the te... - [How to get the Admin and Billing roles](https://learning.postman.com/help/billing-and-payment/general/how-to-get-the-admin-and-billing-roles.md): If your team has an Admin or Super Admin, they can assign you the required roles from the team dashboard . If your team has a member with the Billing role, t... - [How to update team billing details](https://learning.postman.com/help/billing-and-payment/general/how-to-update-team-billing-details.md): The billing details you set for your team will appear on all invoices. Go to Team > Billing > Invoices > Edit billing information . Update your details and s... - [How to Remove an Add-on](https://learning.postman.com/help/billing-and-payment/general/how-to-remove-an-add-on.md): Note: You need the Billing role to remove add-ons. Paid teams Go to your billing dashboard . Select Edit plan > Modify Plan. In the Add-ons section, set the ... - [How to purchase Postbot](https://learning.postman.com/help/billing-and-payment/general/how-to-purchase-postbot.md): All teams can purchase Postbot as an add-on. Note: Postbot for Enterprise includes additional privacy and security features. Paid teams Note: You need the Bi... - [How to change my team size](https://learning.postman.com/help/billing-and-payment/general/how-to-change-my-team-size.md): Go to Billing and stay on the Overview tab inside Plan and Payments . Select Edit plan > Modify Plan Enter the number of seats you need for your team. Select... - [I can't update my payment details](https://learning.postman.com/help/billing-and-payment/general/i-cant-update-my-payment-details.md): You are experiencing one of the following issues I am unable to access the billing overview . I am unable to update the billing information. I removed the Bi... - [How to cancel my Postman subscription](https://learning.postman.com/help/billing-and-payment/general/how-to-cancel-my-postman-subscription.md): Go to Billing Go to Plan and Payments and select the Overview tab. Select Cancel plan at the bottom. Note: You can only cancel a plan if you have the Billing... - [How to get a quote](https://learning.postman.com/help/billing-and-payment/general/how-to-get-a-quote.md): Fill out our Contact Sales form . Tell us a little bit more about your organization, and we'll get in touch with you. You can also reach our sales team direc... - [How to resolve the error sorry, your access is blocked](https://learning.postman.com/help/billing-and-payment/general/how-to-resolve-the-error-sorry-your-access-is-blocked.md): You are experiencing the following issue You can’t access any of the Postman services and you are seeing the error S orry, your access is blocked. What to ex... - [My credit card got declined](https://learning.postman.com/help/billing-and-payment/general/my-credit-card-got-declined.md): You are experiencing one of the following issues You received an email notification saying the payment failed since the credit card was declined. Despite a s... - [How is monitoring usage billed?](https://learning.postman.com/help/billing-and-payment/general/how-is-monitoring-usage-billed.md): The maximum number of monitoring API calls you can make each month depends on your Postman plan. Go to our pricing page and look for API monitoring calls (mo... > **Note:** This page contains both a page directory (above) and the landing page content (below). The page directory is generated for agent use and does not appear on the landing page. > For clean Markdown content of this page, append .md to this URL. For the complete documentation index, see https://learning.postman.com/llms.txt. # Postman Support Center

Postman support center

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Our Trust Center provides you with access to information about security, compliance, privacy, and reliability at Postman.

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