I am having trouble accessing my Postman account

You are experiencing one of the following issues

If you don’t see the email coming into your inbox, check this article: I don’t receive the password reset email.

This can happen if your email was registered as the Company email address, which is the email where Postman sends invoices. Registering your account as the company email of your Postman team doesn’t make you part of the team.
Note: This is different than the Billing role .
To make the payment for your Postman team, you need to:
- Have a Postman account. If you don’t have one, you can create one.
- Join your Postman team.
- Request the Billing role.

The password recovery process is self-serve.
Our Support team will not be able to assist in changing the email address as we want to ensure protected access to data, and we don’t want to inadvertently give unauthorized access.
If the previous email address was a company-provided email, the account is the company’s property, as it could contain company-specific data.
- Our Support team recommends contacting the company’s IT department to help recover access to the data.

This can happen if your team has turned off the Postman password authentication method. This requires you to sign in with single sign-on (SSO). Try signing in with SSO.

It is possible that the connection to our servers is blocked. To confirm, try a different network. If it works, make sure to allow WebSocket connections for Postman .

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