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        • I can't update my email for SSO
        • I am seeing an error saying that my Postman account has been deactivated
        • Seeing a JIT error when trying to access my team with SSO
        • I don't receive the password reset email
        • I forgot my username
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  • You are experiencing the following issue
  • What to expect
  • Unblock yourself
Resolve issuesAccount

I don't receive the password reset email

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Seeing a JIT error when trying to access my team with SSO

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I forgot my username

Built with

You are experiencing the following issue

I am trying to reset my password but I don’t receive the password reset email.

What to expect

You may not receive our reset password email if emails to the address bounced in the past. When this happens, our system will automatically add your email address to a bounce list. This is why our system doesn’t attempt to resend any email to your email address.

Unblock yourself

  • First, check your spam folder.
  • Allowlist the email noreply@notifications.getpostman.com in your email client, or domain policy. Then, try to reset your password again.

If this doesn’t help you get the password reset email, submit a support request.

Have more questions? Submit a request