My credit card got declined

You are experiencing one of the following issues

You received an email notification saying the payment failed since the credit card was declined.
Despite a successful transaction, you see a Something went wrong error message on the billing page.

How to unblock yourself

The payment failed

Try again using the same card later, or try another card.
Contact your credit card provider for further information.

Something went wrong

Go to the billing page > Invoices and confirm the invoice status. The error might be a temporary glitch.

Submit a support request if you’re still experiencing issues after trying the options above. Make sure you provide the transaction details and the screenshots of the error message.

Have more questions? Submit a request