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  • You are experiencing one of the following issues
  • How to unblock yourself
  • The payment failed
  • Something went wrong
Billing and PaymentGeneral

My credit card got declined

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How to resolve the error sorry, your access is blocked

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How is monitoring usage billed?

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You are experiencing one of the following issues

  • You received an email notification saying the payment failed since the credit card was declined.
  • Despite a successful transaction, you see a Something went wrong error message on the billing page.

How to unblock yourself

The payment failed

  • Try again using the same card later, or try another card.
  • Contact your credit card provider for further information.

Something went wrong

Go to the billing page > Invoices and confirm the invoice status. The error might be a temporary glitch.

Submit a support request if you’re still experiencing issues after trying the options above. Make sure you provide the transaction details and the screenshots of the error message.


Have more questions? Submit a request