I’m having trouble accessing my team with SSO

You are experiencing one of the following issues

Your organization has single sign-on (SSO) set up, but you or another user of your organization can’t sign in to your team.
Note: SSO is only available in the Postman Enterprise plans. You can see all Postman plans here .
You have set up SSO, but you’re getting the error Unable to sign in when signing in by SSO.
You see an error mentioning that the email and password or the username and password combination didn’t work.

Below are three common causes for SSO access issues, along with recommendations for unblocking the issue.

Check your SSO configuration to make sure the RelayState is set up correctly.
- To learn how to set it correctly, refer to this section in the Postman Learning Center: Managing team logins.

Try re-uploading your authentication certificate from your identity provider in your SSO configuration page > X.509 Certificate.
- To learn how to configure SSO for your team, refer to this section in the Postman Learning Center: Configuring single-sign-on.

If you see the warning yellow message Link your account , it is because you signed in with SSO for the first time with an existing Postman account . This is a n extra security step that requires you to enter your Postman password to link your existing Postman account.
- Make sure you enter the password associated with your existing Postman account and not your SSO password .
Note: If you do not recall the Postman password when prompted for that extra step to link it, reset your password .

Please submit a support request with the following information:

The request trace ID.
A HAR file
A screenshot of your authentication page: Team Settings > Authentication > Edit Authentication .
A screenshot of your settings on your IDP.

Have more questions? Submit a request

Your organization has single sign-on (SSO) set up, but you or another user of your organization can’t sign in to your team.
Note: SSO is only available in the Postman Enterprise plans. You can see all Postman plans here .
You have set up SSO, but you’re getting the error Unable to sign in when signing in by SSO.
You see an error mentioning that the email and password or the username and password combination didn’t work.

Below are three common causes for SSO access issues, along with recommendations for unblocking the issue.

Check your SSO configuration to make sure the RelayState is set up correctly.
- To learn how to set it correctly, refer to this section in the Postman Learning Center: Managing team logins.

Try re-uploading your authentication certificate from your identity provider in your SSO configuration page > X.509 Certificate.
- To learn how to configure SSO for your team, refer to this section in the Postman Learning Center: Configuring single-sign-on.

If you see the warning yellow message Link your account , it is because you signed in with SSO for the first time with an existing Postman account . This is a n extra security step that requires you to enter your Postman password to link your existing Postman account.
- Make sure you enter the password associated with your existing Postman account and not your SSO password .
Note: If you do not recall the Postman password when prompted for that extra step to link it, reset your password .

Please submit a support request with the following information:

The request trace ID.
A HAR file
A screenshot of your authentication page: Team Settings > Authentication > Edit Authentication .
A screenshot of your settings on your IDP.

Have more questions? Submit a request