Resolve Issues

This section provides troubleshooting guides and step-by-step solutions for common issues you may encounter while using Postman. Whether you’re dealing with connection errors, app crashes, account access problems, or unexpected behavior, you’ll find targeted articles to help you get back on track.

What you’ll find here

Postman app

Troubleshoot issues related to the Postman desktop and web applications, including problems with the Interceptor, Desktop Agent, monitors, mock servers, data loading, and syncing.

Sending requests

Resolve errors you may encounter when sending API requests, such as ECONNREFUSED, ECONNRESET, ETIMEDOUT, CORS errors, and common HTTP status code errors like 400, 401, 404, and 500 responses.

Collections and Workspaces

Find solutions for issues with collections, workspaces, mock server logs, pull requests, and recovering lost data or environments.

Teams

Address problems with team management, including trouble joining or accepting invitations to teams, SCIM provisioning issues, SSO access, and version lockout errors.

Account

Get help with account-related issues such as password resets, email verification, SSO configuration, deactivated accounts, and username errors.

Documenting an API

Resolve issues related to API documentation, including problems with favicons and custom domains.

Postbot

Find solutions for issues using Postbot, Postman’s AI assistant.

Before you troubleshoot

Before diving into a specific article, try these general steps:

• Check the Postman status page to see if there’s an ongoing incident affecting the platform.
• Update Postman to the latest version, as many issues are resolved in newer releases.
• Clear your cache and restart the Postman app.
• Check your network connection and proxy or firewall settings if you’re experiencing connectivity issues.

If you can’t find a solution here, you can submit a support request or ask the Postman community for help.

Have more questions? Submit a request