Resolve issuesPostman app

I’m having trouble with the Interceptor

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You are experiencing one of the following issues

  • The interceptor is disconnected.
  • I am having trouble intercepting cookies.
  • My session is interrupted.

How to unblock yourself

The interceptor is disconnected

  • Use Postman V11.20 or higher to include all the recent improvements we’ve made to the interceptor.
  • Ensure your browser is up and running and your Postman application is open.
  • Remove all the Interceptor dependencies and reinstall the Interceptor.
    1. Open Postman and go to View > Developer > Show DevTools (Current View) and enter pm.interceptorInstaller.reset().
    2. Restart Postman, your browser, and install the Interceptor.

Cookies aren’t captured

  • Make sure the “Capture Cookies” checkbox in the app is selected.Screenshot 2023-09-12 at 14.33.04.png

Interrupted session

  • You can run an interceptor session in only one browser at a time. Initiating a session in another browser will automatically terminate the previous one.

Still need help?

Submit a support request and include the following information:

  • A screenshot of the interceptor connection status.
  • Your Postman desktop app version (Gear icon > Settings > About).
  • The Interceptor extension version.
  • Your OS and OS version
  • Your browser and browser version

Have more questions? Submit a request