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  • You are experiencing one of the following issues
  • How to unblock yourself
  • Submit a support request
Resolve issuesPostman app

Troubleshooting steps for Postman desktop issues

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I’m having trouble with the Interceptor

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I am having trouble running my monitor

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You are experiencing one of the following issues

  • I am having trouble installing or opening the Postman desktop app.
  • I see a modal displaying the error ” Could not open Postman” .
  • I am having trouble opening a request in a new tab.
  • I am stuck in a “session expired” loop.

How to unblock yourself

  1. To help isolate the issue, try using the Postman web app in your browser. If that works, it indicates a possible client-side issue with the Postman desktop app.
  • If the issue occurs only in the Postman desktop app, go to step 2 and remove your local data.
  • If the issue occurs in both the Postman desktop and web app, then submit a support request .
  1. Remove Postman’s local data .

Submit a support request

If you’re still experiencing this issue after removing your local data or if you can replicate the problem on both the Postman web and desktop apps, submit a support request with the following information:

  • A screenshot of the error
  • A copy of your app logs

Have more questions? Submit a request