Domain capture FAQs

Following are frequently asked questions about domain verification and capture in Postman.

What happens to captured users and their data when domain capture is enabled?

The experience for captured users and their data (collections, environments) depends on their prior team status:

• If a captured user is already on your organization’s team and isn’t a member of any other teams, nothing changes for them.
• If a captured user is a member of multiple teams, including your organization’s team, they’re no longer able to authenticate into any other teams they’re a member of.
• If a captured user isn’t part of any team:
  • All existing user sessions are revoked.
  • The next time the user logs in, they’re prompted to join your organization’s team using SSO.
  • When the user authenticates into your organization’s team using SSO, their existing data is transferred to the team.
• If a captured user is part of an existing free or paid team:
  • They’re removed from their existing team.
  • All existing user sessions are revoked.
  • They lose access to all data from their earlier teams, including their own workspaces. No data is transferred from their earlier teams to their new team.
    To transfer an existing user’s collections and environments from their earlier teams to their new team, contact Postman support.

  • The next time the user logs in, they’re prompted to join your organization’s team using SSO.
  • Users can authenticate into your organization’s team using SSO.
• If a captured user is the last Admin of an existing free team:
  • They’re removed from the team and the remaining users are assigned the Admin role.
  • All existing user sessions are revoked.
  • They lose access to all data from their earlier teams, including their own workspaces. No data is transferred from their earlier teams to their new team.
    To transfer an existing user’s collections and environments from their earlier teams to their new team, contact Postman support.

  • The next time the user logs in, they’re prompted to join your organization’s team using SSO.
  • Users can authenticate into your organization’s team using SSO.
• If a captured user is the last Admin of an existing paid team:
  • They will need to contact Postman support to assign the Admin role to another team member and remove them from the team.
  • They lose access to all data from their earlier teams, including their own workspaces. No data will be transferred from their earlier teams to their new team.
    To transfer an existing user’s collections and environments from their earlier teams to their new team, contact Postman support.

  • Postman support will contact your Admins to discuss how to approach this prior to enabling domain capture for a verified domain in your team.
  • All existing user sessions are revoked.
  • The next time the user logs in, they’re prompted to leave their existing team.
  • Users can authenticate into your organization’s team using SSO.

Can an Admin view the list of unclaimed user accounts before enabling domain capture?

Yes, an Admin on a Postman Enterprise plan with the Advanced Security Administration add-on can view the list of the unclaimed Postman accounts before enabling domain capture. To learn more, see View unclaimed accounts.

Does adding a domain automatically add all verified domain users to the organization’s team?

No, after an Admin adds and verifies a domain and completes the prerequisites for enabling domain capture, they can create a request to enable domain capture. Postman support will then contact Admins to explain the effects of enabling domain capture. To learn more, see Enable domain capture in Postman.

How do I delete a domain?

Admins can delete domains and subdomains from your team by navigating to the domain dashboard.

1. Open Postman and select Organization > Organization settings in the Postman header. Select Authentication in the left sidebar, then select the Domains tab.
2. Click Manage next to the domain you want to delete.
3. Click Delete Domain.

Who can I contact for help?

If you have other questions or are unable to verify your domain or enable domain capture, please contact your Customer Success Manager or Postman support for help.