Troubleshooting requests

There are many possible reasons for your API requests not behaving as expected. You will see a message if Postman is not able to send your request, or if it does not receive a response from the API you sent the request to. The message will include an overview of the issue and a link to the Console, where you can access detailed info about the request.

Request not sent

Click View in Console to see the request detail in the Console and find out more about what went wrong.

Error in Console

Contents

Common issues

  • Connectivity

    • If Postman fails to send your request, you may be experiencing connectivity issues. Check your connection by attempting to open a page in your web browser.
  • Firewalls

    • Some firewalls may be configured to block non-browser connections. If this happens you will need to contact your network administrators for Postman to work.
  • Proxy configuration

    • If you are using a proxy server to make requests, check your configuration. By default, Postman uses the proxy settings configured in your operating system's network settings. The Postman Console will provide debugging information regarding proxy servers.
  • SSL certificates

    • You may experience issues using HTTPS connections. You can turn off SSL verification in the Postman Settings. If that does not help, your server might be using a client-side SSL connection, which you can configure in Postman Settings. Use the Postman Console to ensure that the correct SSL certificate is being sent to the server.
  • Client certificates

  • Incorrect request URLs

    • If you are using variables or path parameters with your request, make sure the final address is structure correctly by opening the Console, which will display the URL your request was sent to when it executed. Unresolved request variables can result in invalid server addresses.
  • Incorrect protocol

    • Check whether you're accidentally using https:// instead of http:// in your URL (or vice versa).
  • Postman errors

    • It is possible that Postman might be making invalid requests to your API server. You can confirm this by checking your server logs (if available). If you believe this is happening, get in touch with the Postman team on the GitHub issue tracker.
  • Very short timeouts

    • If you configure a very short timeout in Postman, the request could be timing out before completion, resulting in an error. Try increasing the timeout to avoid this issue.
  • Invalid responses

    • If your server sends incorrect response encoding errors, or invalid headers, Postman may fail to interpret the response.

Postman supports TLS version 1.2 or higher, which may not be supported if you are using an older browser or operating system.

Debugging and logs

The Postman console helps debug your requests when an API is not behaving as you expect. If you think the issue may be with Postman itself, the DevTools console provides internal debugging information you can also check out.

Using the console

Every request sent via Postman is logged in the console, so you can view the detail of what happened when you sent a request.

The Postman console logs the following information:

  • The primary request that was sent, including all underlying request headers, variable values, redirects, etc.
  • The raw response sent by the server before it is processed by Postman
  • The proxy configuration and certificates used for the request
  • The network information such as IP addresses, ciphers, and protocols used
  • Logs from console.log(), console.info(), console.warn() and console.error() and asynchronous requests from test or pre-request scripts

Using log statements at appropriate locations in your test scripts will help you identify the source of any issues.

You can open the console from the button on the bottom left of Postman, by clicking (CMD/CTRL + ALT + C), or selecting View > Show Postman Console.

Open the console

The console pane will open. You will see network information, request and response headers and body for each request, together with any console output messages coming from your scripts.

Console info

You can filter by log message type, and toggle timestamps / network info.

Console options

Keeping the console open will increase the visibility of your network calls and log messages while debugging. The console will log the last 5K messages and 24 hours by default—you can also Clear the list.

Accessing console logs

The DevTools console provides additional internal debugging entries for the Postman app.

To access the DevTools console logs, open the View menu and select Show DevTools. In the DevTools window, click Console to see the app debug logs.

Getting help

If you still can't get your requests to work, you can ask for help in the Postman forum. If you've tried troubleshooting and think the problem is with Postman, search the issue tracker on GitHub to check if someone has already reported the issue (and whether there is a known solution that you can use). If you're reporting a new issue, check out the guidelines. If you need to include confidential data, you can file a ticket with Postman support, including your console logs to help troubleshoot.