Postman provides a self-serve billing process. Refer to the following sections for guidance on managing your account, plan, and payment.
You can contact Postman's support team for assistance if you encounter any account or billing issues. Navigate to Postman's Support Center and select Submit a Request.
The Postman billing dashboard allows you to manage your team's billing.
When navigating to your billing dashboard, you will first see your billing overview. You can view the details of your Postman plan, including your subscription cycle and a calculation of your expected cost upon renewal.
In your billing dashboard, select Resource usage on the left to view your team's additional features and their usage during your monthly billing period. These features include mock servers, monitoring, public documentation, the Postman API, custom domains, and integrations.
Select View detailed usage next to Monitoring Usage to view your team's active monitors and their impact on your team's overall usage during the current billing period.
You can opt to allow or disable overages for mock server and monitor usage by selecting the icon to the right of each item. If enabled, you will be charged on a pay-as-you-go basis.
You can also Purchase Add-ons.
If your API development pipeline is dependent on Postman monitoring, disabling overages may cause unintended consequences. To avoid this as well as potentially fluctuating pay-as-you-go charges, consider adding pre-paid monitoring blocks to your team plan.
In your billing dashboard, select Plan and payments on the left, then History.
Items such as updates to your Postman subscription, card changes, payments, and charges are all listed in chronological order.
In your billing dashboard, select Plan and payments on the left, then Invoices. You can get a copy of your past invoices by selecting the download icon to the right of the invoice you would like to retrieve.
To add or edit the information on an invoice, see adding custom information to invoices.
Postman offers various payment options dependent on your plan type.
In your billing dashboard, select Plan and payments on the left, then Payment methods.
To add, select Add Payment Method.
To remove, hover over the card in question and select Delete Payment Method.
To set a card as your primary, hover over the card and Set as Primary.
Invoicing is available for Postman Enterprise teams only. New customers can contact the Postman Sales team to get started and will receive a response within 3 business days. Existing Enterprise customers can submit a request to be invoiced instead of automatically charged.
You can pay invoices online, via ACH, or via wire-transfer. Invoices will be sent to your team's billing email address found in your billing details, and will include offline payment instructions. Pending payments can be found in your billing dashboard.
In your billing dashboard, select Plan and payments on the left, then Invoices. Select Edit Billing Information.
If you have a card on file, Postman will automatically attempt 3 times to charge it. If this is unsuccessful, team members with billing privileges will be notified via email.
If payment is unsuccessful, Postman offers a grace period of 21 days to avoid service disruption. For invoice-based teams, this means 21 days following the due date listed on the invoice.
All team members are notified in the event of non-payment and subsequent service deactivation in Postman.
You can change your team's plan and billing cycle in your billing dashboard.
To change your plan immediately, navigate to your billing dashboard and select Edit Plan on the right.
You can opt to apply changes immediately or on renewal. You can adjust your team size, billing frequency, and plan type. Select Next to adjust your team's add-ons, including monitoring blocks, mock server blocks, and custom domains. Select Next to then Confirm Changes.
The cost of your new plan and/or additional seats will be prorated based on the time left in your team's billing cycle.
To upgrade to Postman Enterprise, contact Postman's sales team.
Certain changes can only be applied to your team upon renewal. If you make adjustments to your plan that cannot be applied immediately, and have Immediately selected, you will be prompted to switch your selection to On renewal.
To set instructions to determine what will happen at the end of your current billing cycle, navigate to your billing dashboard and select Set instructions on the right under your subtotal.
You can view your current plan and opt to Edit Standing Instructions. Select your preferred option from the drop-down menu, then select Proceed to move forward with your plan changes.
You can change your standing instructions at any time before the end of your current billing cycle.
Monthly teams can switch to an annual plan at any time by navigating to the billing dashboard and selecting Edit Plan on the right.
Select to pay Monthly or Annual and confirm your changes. Note that annual teams can only switch to a monthly plan at the end of their current billing cycle. You can find the end date of your current billing cycle under Overview.
The base number of monitoring requests, mock server calls, and custom domains included in your plan depends on your plan type. You can enable or disable overages for monitoring and mock server calls by managing your team's add-ons. If enabled, you will be charged on a pay-as-you-go basis.
You can purchase additional blocks of monitoring requests, mock server calls, and custom domains by navigating to your billing dashboard, selecting Resource usage on the left, then Purchase Add-ons on the right.
Update the number of monitoring blocks, mock server blocks, and custom domains you would like to have included in your team plan, then select Next to confirm your changes.
Auto-flex is a flexible billing feature available to Postman teams. With auto-flex enabled, your team admins can add users without having to pay in advance for additional seats. Instead, you can utilize auto-flex to determine the value of adding users to your Postman team, and opt to retain or remove them prior to being billed.
Auto-flex is automatically enabled for all Postman Basic and Professional plans purchased after April 8, 2021. Teams created before this date can opt in immediately by enabling auto-flex via their billing dashboard. All teams will have auto-flex automatically enabled when their plan first renews after July 1, 2021.
You can enable auto-flex for your team by navigating to your billing dashboard.
Select Get Early Access.
Select to Agree to Auto-Flex's terms and conditions, then select Get Early Access.
Your auto-flex billing cycle is dependent on your team's plan:
Monthly plans are charged for additional users on a monthly basis.
Annual plans are charged for additional users on a quarterly basis.
At any time during your auto-flex billing cycle, team admins can add users to your team regardless of available seats.
Prior to your auto-flex billing cycle renewing, all billing and admin team members will be notified of any additional users you have added during that time period.
Annual plans will be notified two weeks prior to their quarterly cycle renewing, and monthly plans will be notified one week prior to their monthly cycle renewing.
You can use this reminder to make any necessary changes to your team prior to the end of your current auto-flex cycle, which is when you will be billed for any additional users.
If you have already been billed for the users you added and retained in a previous auto-flex cycle, you cannot remove those slots until your plan renews.
You will not be billed if the number of users has remained unchanged during your auto-flex cycle, or if you remove any additional users prior to auto-flex billing.
If your team has incurred any overages and you have an auto-flex bill for that cycle, your overage charges will be combined with your auto-flex charges in your invoice.
You can view your current number of additional team members, how much you will be billed at the end of your cycle (unless you add or remove team members in the interim), and additional information about your auto-flex and regular billing cycles at any time in your billing dashboard.
Contact Postman support with any questions regarding auto-flex.
For information on team management, see Managing your team.
To learn more about the billing team role, see Roles and Permissions.
Last modified: 2021/12/02